Privacy Policy

SPL GROUP

PRIVACY POLICY

Last updated: December 3, 2024

This Privacy Policy (“Policy”) describes privacy practices of 3PL Business Inc., a New Jersey corporation d/b/a SPL Group, and its corporate affiliates, including but not limited to, companies related by common ownership or control and its brands, including but not limited to Shiphub (Enterprises) and Shiphub Express (collectively referenced as “SPL Group” “us,” “we,” and “our”). This Policy describes how we collect and maintain certain information collected about you, through our website and in our offices. Further country-specific or state-specific provisions may apply in addition to the terms of this Policy, as set forth in the Addendums at the end of this Policy.

We prioritize the privacy of our customers and their clients and require our customers, when applicable, to adhere to all relevant data protection laws, including, without limitation, the European Union General Data Protection Regulation (“GDPR”), the General Data Protection Regulation as implemented or adopted under the laws of the United Kingdom (“UK GDPR”), and the California Consumer Privacy Rights Act of 2018 (“CCPA”) and the state and federal law of the United States.

This Policy applies to all Personal Information (as defined below) we collect, process and store in relation to representatives or our customers, suppliers and service recipients and Website visitors in the course of our activities, as defined in GDPR and CCPA, and other relevant laws.

  1. SCOPE OF THIS POLICY

This Policy applies to our website (“Website”) and services (“Services”) in conjunction with the terms of service or other agreement between you and us for the Services you use.

  1. INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT

We aim to be transparent about the information we collect about you and how we use it to provide our Services, improve them regularly, and run our business. This Policy describes how we collect, use, share and secure the information that you provide, including information which can be used directly or indirectly to identify you or your household and that is shared with us (“Personal Information”). It also describes your choices regarding use, access and correction of your information, including your Personal Information. You may opt out of the sharing of your Personal Information by following the Opt-Out Instructions herein.

  1. Types of Information We Collect

In connection with your access to our Services, we may collect Personal Information, such as identifiers, internet or similar network activity, and geolocation information. Where applicable, we have described this in more detail in the United States Regional Privacy Policy Addendum, which can be found below:

We collect or otherwise receive information when you register or open an account, sign in, pay fees, purchase or otherwise use a Service, call us for support, fill out a survey, or give us feedback.

We may automatically collect certain usage information when you access our Services (“Usage Information”), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, we may collect IP addresses to track and aggregate, retained in pseudonymized form (replacing any directly identifying characteristics of Personal Information), to monitor the locations from which users navigate to our Services. We may also collect IP addresses from users when they log into the Services as part of our log-in and security features. We may also, when you enable location-based Services, collect Global Positioning System (GPS) location information and/or motion information. We may collect content or other information that you may provide or create when you interact with our Services.

We may also obtain information from other companies or third parties, such as when you synchronize a third-party account or service with your account with us, or when we may use service providers to supplement the Personal Information you give us (e.g., validate your mailing address) to help us maintain the accuracy of your information and provide you with better service. 

Our Services may change over time, and we may introduce new features that may collect new or different types of information.

  1. How Your Information Is Used

We may use your information, including your Personal Information, for the following purposes:

Account Registration. We may use your name, address, phone number, billing information, and email address to register your account for the Services we provide and to communicate important information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current. If you create an account accessible by others (e.g., an administrative account), please be aware that they may view, change, or delete your Personal Information. Only allow account access to trusted individuals, as you are responsible for their actions.

To Provide Our Services and Operate Our Business. We may use your information to run our business, which includes delivering the Services you requested, offering support related to our Services (such as customer service or order fulfillment), and safeguarding our Services by preventing fraud and protecting your information.

Customer Service and Technical Support. We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience. We also offer the opportunity to speak with our customer support representatives if you experience any issues. When communicating with our representatives, you should not supply more Personal Information than is required to address your specific concern. A transcript of your communications may be retained to resolve questions or issues related to our Services.

Communication From Us. We may use your information to communicate with you about our Services.

Please see below under “What You Can Do to Manage Your Privacy” for your choices regarding these communications.

To Improve Our Existing Services and Develop New Services. We may use your information to personalize or customize your experience and the Services, develop new features or services, and to improve the overall quality of our Services. This may include, but is not limited to, training, testing and the use of AI (see section 2(d) (“Use of AI”) below).

Feedback. We may use the information you provide in surveys and combine it with responses from other customers to gain insights into our Services and identify areas for improvement. Participation in any survey is always optional.

Claims and Litigation. We may also use any of your Personal Information for the purpose of managing claims or litigation related to you.

Compliance with Legal and Regulatory Obligations. We may use any of your Personal Information where necessary to comply with our legal and regulatory obligations.

  1. How We Share Your Personal Information

We only share Personal Information in the ways we have communicated to you, including for the purposes mentioned above.

Third Party Service Providers. We may share your information, including Personal Information and Usage Information, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, including, but not limited to, postal and delivery carriers, as well as platforms and software that provide the following: shopping and payment processing; website design; email, telephone and SMS (text messaging) communications; fraud detection and prevention; customer care; third party surveys; or analytics.

Third-Party Carriers. As a part of our Services, we may share your Personal Information with third-party carriers you use via our Services for them to contact us or you with tracking information from their scans of your mail or packages in the mail. Our uses for the information include informing you about the status of your mail and packages. 

For information regarding specific carriers you may use via our Services, please see the privacy policies provided by each specific carrier you select on their respective websites.

Use of carrier services via our platform is at your own risk. We are not responsible for your use of carrier services. Your use of carrier services is as a direct customer of the specific carrier of your choosing, and you agree to be bound by the terms and conditions of that carrier for use of its services. By providing information to certain carrier services, you understand and consent to the collection, use, processing disclosure and transfer of such information and which they may have different data protection practices. Your interactions with these service carriers are governed by each carrier’s respective privacy policy.

Response to Subpoenas and Other Legal Requests. We may disclose your information to courts, law enforcement agencies, or other government bodies if we believe in good faith that such disclosure is required or permitted by law. This may be in furtherance of national security or law enforcement requirements, protecting our company, or responding to a court order, subpoena, search warrant, or other law enforcement request.

Protection of SPL Group and Others. We may share account information, Personal Information and Usage Information when we believe it is appropriate to enforce or apply the Terms of Service and other agreements to our Services; or protect the rights, property, or safety of us, our Services, our users, or others. For example, this includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes outside of the practices set forth in this Policy.

Information Sharing Between Our Entities. We may share your information, including your Personal Information, with and among any of our present or future parent or subsidiary companies, except where prohibited by law. Subsidiary means any company related by common ownership or control. The reasons why we share your information include for our everyday business purposes, such as to process your transactions, maintain your accounts, operate our business, etc. We may also share information about your transactions and experience so that we can operate our business effectively, detect and prevent fraud, and improve our Services.

Sharing with Third Parties Generally. We may share certain information, including your Personal Information with carefully selected third parties, including postal and delivery carriers and other business partners. The information shared with these carriers, business partners and mailing entities may include information related to your postage, mailing activity or postage meter license and Personal Information such as your name, email address, mailing address and phone number

You may contact SPL Group at any time to request that your information not be shared with such third parties. Information about European Economic Area (“EEA”) or United Kingdom (“UK”) data subjects will not be shared unless they have opted-in to such sharing. Residents of California, Colorado, Connecticut, Florida, Montana, Nevada, Oregon, Texas, Utah and Virginia may have certain additional rights. Please see the United States Regional Privacy Policy Addendum below.

We may contract with third parties to provide us with anonymized information enabling us to show ads to you based on Personal Information that we have obtained (or inferred) about you based on your actions on third party (non-affiliated) websites or apps. 

Finally, we may aggregate and anonymize any information, including Personal Information, collected through the Services such that this information is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information (non-Personal Information) for any purpose, including without limitation, for research and marketing purposes, and may also share such data with our entities and third parties, including carriers  and others.

Sale of Our Business. If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you’d like to stop receiving promotional information following any change of control.

With your Consent. Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties where required by law.

  1. Use of AI

We may incorporate artificial intelligence (“AI”), including machine learning, into our business operations, including for the purposes set forth at section 2(b) above (“How We Use Your Information”), which involves the processing of your Personal Information. We will not permit third parties to use your Personal Information to train AI or make decisions using AI without thoroughly evaluating our compliance with applicable privacy and discrimination laws. We may use machine learning to enhance our efficiency in responding to your inquiries and to improve our internal processes.

  1. HOW YOU CAN MANAGE YOUR PRIVACY

You can view and edit information that identifies you on our Website. You have a choice about the use of information that identifies you, communications you receive from us, and our use of cookies and other tracking technologies.

  1. Updating Your Personal Information

In connection with your right to manage the Personal Information you provide to us, you may, from time to time, access, update, change, correct or request deletion of your information either through the Website or through our customer support. You can reach our customer support by using the contact information provided in the “How to Contact Us” section of this Policy. Please note that your exercise of these rights is subject to certain exemptions. We will respond to your request within a reasonable amount of time.

  1. Cookies and Other Tracking Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, to:

  • Remind us of who you are on return visits in order to deliver to you a better and more personalized service. This cookie is set when you first visit our websites.
  • Estimate our audience size and measure traffic patterns regarding usage of our network of websites. Each browser accessing our sites is given a unique cookie which is then used to determine the extent of repeat usage and usage by a registered user versus by an unregistered user.

If you do not wish to have cookies placed in your system, you may elect to turn off the cookie or delete existing cookies in your browser. If you turn off or delete our cookies, you may not be able to receive special offers or personalized content from us, and your Website experience may not be optimized.

Technologies such as cookies, web beacons, or similar technologies, are used by us and our partners, affiliates, or analytics or service providers (e.g. online customer support providers). These technologies are used in analyzing trends, administering the site, tracking user movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

EEA and UK data subjects will only have cookies placed on their system if they affirmatively opt-in to such tracking (as required by applicable data protection law). EEA and UK data subjects may visit http://www.youronlinechoices.eu/ to understand more about cookies and other tracking technologies in each EEA/UK country.

Please note that if you opt-out and later delete your cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.

  1. Do Not Track/Global Privacy Control

We recognize the Global Privacy Control (GPC).

  • Your opt-out preference signal will be processed for the consumer by device. You can click on the links above or use the GPC as described below.
  • You can implement opt-out preference signals by following the steps located here. In certain territories, when we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting, as required by applicable law.

Our Services are not currently configured to respond to browsers’ “Do Not Track” signals because at this time no formal “Do Not Track” standard has been adopted. However, the practices of our partners and other third-party providers may change as a result of this feature being utilized. Click here for more information on “Do Not Track.”

  1. DATA RETENTION; ACCESSING YOUR INFORMATION
  2. Data Retention

In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services and provide important business updates that may affect you. We may also continue to use some of your information for business purposes and to improve our offerings, or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and our records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.

  1. Your Access Rights

Upon request and as required by applicable law, you may contact us to verify whether we maintain, or process on behalf of a third party, any of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information. If you determine that any of the Personal Information we collected about you is inaccurate or has been processed in violation of applicable law, you may also request that your Personal Information be corrected, amended, or deleted. Requests for access to your Personal Information and to have it corrected, amended, or deleted should be sent to the email address or mailing address provided under (“How to Contact Us”).

Residents of California, Colorado, Connecticut, Florida, Montana, Nevada, Oregon, Texas, Utah, Virginia may have certain additional rights. Please see the United States Regional Privacy Policy Addendum below.

EEA and UK data subjects have certain rights to access Personal Information about them, and to limit use and disclosure of their Personal Information. Please see our Privacy Policy Addendum for UK and EEA Residents. If you wish to request access, to limit use, or to limit disclosure, please contact us as described in the “How to Contact Us” section and provide the name of the SPL Group customer who submitted your Personal Information to our services.

  1. SECURITY OF YOUR INFORMATION

You can find out more from the U.S. government about keeping your Personal Information safe while online by clicking here. We provide reasonable and appropriate security measures in connection with securing Personal Information we collect, but please note that there is no method of transmission over the Internet or method of electronic storage that is 100% secure.

If you have any questions about the security of your Personal Information, please contact us as described in the “How to Contact Us” section.

  1. INTERNATIONAL DATA TRANSFERS

In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your Personal Information, process and store it outside your country of residence to wherever we, or our third-party service providers, operate. At this time, the information of any person residing in the United States shall be stored and kept within the United States. EEA and UK data subjects may have their data stored in the EEA or the United States, and such information may be transferred to the United States to allow for completion of the Services required. For more information about this, please see our Privacy Policy Addendum for UK and EEA Residents

  1. CHANGES TO THIS POLICY

We may, from time to time, change or update this Policy. We reserve the right to make changes or updates at any time. More information about how we will notify you is set forth below.

If we make material changes to the way we process your Personal Information, we will use all reasonable endeavors to provide you notice, such as by email or by posting on our sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your use of our Services after a notice of material change or posting of an updated Policy shall constitute your consent to all changes.

  1. COLLECTION AND USE OF CHILDREN’S PERSONAL INFORMATION

We do not knowingly collect information from minors.

Our Services are intended for and directed to adults. Our Services are not directed to minors (as defined under applicable law) and we do not knowingly collect Personal Information from minors.

  1. COUNTRY / U.S. STATE-SPECIFIC RIGHTS

Residents of California, Colorado, Connecticut, Florida, Montana, Nevada, Oregon, Texas, Utah, Virginia may have certain additional rights. Please see the United States Regional Privacy Policy Addendum below.

EEA and UK data subjects have certain rights to access Personal Information about them, and to limit use and disclosure of their Personal Information. Please see our Privacy Policy Addendum for UK and EEA Residents. If you wish to request access, to limit use, or to limit disclosure, please contact us as described in the “How to Contact Us” section and provide the name of the SPL Group customer who submitted your Personal Information to our services.

  1. HOW TO CONTACT US

If you have questions or comments about this Policy, please contact us. We want your feedback and comments.

Via email. If you have questions or complaints regarding our Policy or practices, please contact us by email at support@splgroup.com

Via direct mail.

3PL Business Inc., a New Jersey corporation d/b/a SPL Group, Attention: Customer Support, 551 5th Avenue, Suite 1710, New York, NY 10176.

Via phone: 

+1 (877) 486-7918

UNITED STATES REGIONAL PRIVACY POLICY ADDENDUM

This United States Regional Privacy Policy Addendum (“US Regional Addendum”) supplements our Privacy Policy. This US Regional Addendum is for individuals residing in certain US states and is designed to help you better understand how we collect, use, and disclose your personal information and, depending on how you use our platforms and websites and where you reside, how to exercise available rights under various applicable privacy laws in the US, specifically the California Consumer Privacy Act, the Colorado Privacy Act, the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, the Florida Digital Bill of Rights, the Montana Consumer Data Privacy Act, the Nevada Privacy of Information collected on the Internet from Consumers Act, the Oregon Consumer Privacy Act, the Texas Data Privacy and Security Act, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the “U.S. Privacy Laws”).

What Information We Collect and Share About You

In order to provide our Services to you, we have to process information about you, including personal information. We do not “sell” your personal information, as that term is defined under U.S. Privacy Laws.

Below is a summary of the types of personal information we may have collected about you over the past twelve months, and with whom we may have disclosed that information to, depending on your use of our Services.

Types of Personal Information Collected

Recipients of Personal Information

Period of Time We Retain Personal Information

  • Identifiers, including name, email address, mailing address, phone number;
  • Personal information categories listed in the California Customer Records statute, including name, mailing and billing address, phone number;
  • Commercial information, including products or services you purchase, place in your cart, and information you provide us about you and your business.
  • Internet or other electronic network activity information, including information regarding the device and browser you use, network connection, IP address, and how you browse through our Website.
  • Geolocation data, including your mailing and billing address.
  • Inferences drawn from any of the information identified above to make a profile of a customer, including preferences, behavior, characteristics and attitudes.
  • Other information you provide; and 
  • Sensitive personal information, which may include:
    • Your account access credentials (such as account log-in, financial accounts, debit or credit card number in combination with any required security access code, password, or credentials allowing access to an account);
    • Your device’s precise location;
    • Information you voluntarily disclose that may reveal certain characteristics about you such as your racial or ethnic origin or sexual orientation
  • Companies who help us provide you with our services, including cloud storage providers, payment processors, fulfillment partners, security vendors, email providers, marketplaces and data analytics vendors;
  • Companies who help us provide you with our services, including cloud storage providers, payment processors, fulfillment partners, security vendors, email providers, marketplaces and data analytics vendors;

We will retain your Personal Information only as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying legal, accounting, auditing, or other internal policies and requirements.

Why We Collect and Share Your Personal Information

We use and share your personal information for the purposes set forth in the Privacy Policy.  For categories of sensitive personal information that we collect, we only use or disclose such information either with your specific consent when required, or as otherwise permitted by law.

Sources of Personal Information

To improve everyone’s experience while using our Services, we collect and use personal information provided by:

  • You: we collect the information you provide us when you use our platform, including when you fill in order information, visit our Website, place shipping orders, browse through our Website, and otherwise interact with our Website.
  • Your Devices: We collect information from and about the devices you use, including computers, phones, and other web-connected devices you use to access our apps or services, and we combine this information across different devices you use.
  • Third Parties: We receive information from partners who help us provide you with our services including the following:
    • Third-party carriers you use via our Services for tracking information and updates.
    • Certain sub-processors for cloud hosting, content delivery, data analysis, internal logging, fulfillment services and email transmission, among others, to provide you with our Services.
    • Analytics and cookie providers for use of cookies, pixels and/or tags for business purposes such as providing information to help measure how users interact with our Website.

How Long We Keep Your Information

Because we need your personal information to provide our Services, we generally keep your personal information, including sensitive personal information, for as long as you use our Services or until you tell us to delete your information. We may also keep personal information to comply with legal obligations or to protect our or others’ interests.

Your Rights Over Your Information

Depending on where you live, and subject to certain exceptions, you may have some or all of the following rights:

  • Right to Know: The right to request that we disclose to you the personal information we collect, use, or disclose about you, and information about our data practices.
  • Right to Request Correction: The right to request that we correct inaccurate personal information that we maintain about you.
  • Right to Request Deletion: The right to request that we delete personal information that we have collected about you.

To exercise your rights, please submit a request at support@splgroup.com.  

Please note that to protect your information and the integrity of our products and services, we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to verify your identity, such as your email address or a government issued ID.

Under US Privacy Laws, you may also designate an authorized agent to make these requests on your behalf. If you use an authorized agent to submit a request, we may need to collect additional information, such as a government issued ID, to verify your identity before processing your request to protect your information.

In certain states, you may have the right to appeal our decision regarding a request related to these rights. If you wish to appeal a decision, please contact us at support@splgroup.com

We will not discriminate against you for exercising any of these rights.

How You Can Reach Us

If you would like to ask about or have concerns about how we process your personal information, please contact us at support@splgroup.com. If you want to make a request relating to your personal information, please contact us using the methods set out in the section immediately above.

PRIVACY POLICY ADDENDUM FOR UK AND EEA RESIDENTS

This Privacy Policy Addendum for UK and EEA Residents (“UK/EEA Addendum”) supplements our Privacy Policy. This UK/EEA Addendum applies solely to visitors, customers and others who are citizens of or reside in the United Kingdom and/or the European Economic Area (“EEA”) and Switzerland. This UK/EEA Addendum is designed to help you better understand how we collect, use, and disclose your personal information and to comply with the General Data Protection Regulation (“GDPR”) and the UK GDPR.

If you are a resident of, or located within, the United Kingdom, European Economic Area or Switzerland, you have certain additional data protection rights (subject to certain exemptions). These rights include: 

  • The right to access, update or delete the information we have about you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Information.
  • The right of restriction. You have the right to request that we restrict the processing of your Personal Information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your Personal Information.
  • The right to lodge a complaint with the supervisory authority of your usual place of residence (details of which can be found at the end of this Addendum).
  • If you are a resident of France, you also have a right to give instructions concerning the use and disclosure of your Personal Information after your death (the “post-mortem privacy right”).

For more information, please refer to ‘Exercising Your Rights under the GDPR” section below.

Legal Basis for Processing Personal Information Under the GDPR and UK GDPR

Our legal basis for collecting and using the Personal Information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.

While there is no statutory or contractual obligation for you to provide your Personal Information, we may not be able to provide you with some or all of our Services if you do not provide your Personal Information.

In relation to the purposes set forth in the Privacy Policy above, the legal bases are set forth below:

Processing Activity

Type of Personal Information Processed

Legal Basis for Processing

Account Registration

Includes name, address, phone number, billing information, and email address and address change information (Account Information)

Legitimate interests (to provide our services).

To Provide Our Services and Operate Our Business

Includes Account Information and transaction information.

Legitimate interests (to provide our services).

Customer Service and Technical Support

Includes Account Information, transaction information and our correspondence.

Legitimate interests (to provide you with support in respect of our services).

Communicate with You and Tell You About Other Services

Includes Account Information, transaction information, our correspondence, and your communication preferences.

Legitimate interests (improving and enhancing our business and Services), unless consent is required by applicable data protection law.

To Improve Services and Develop New Services 

Includes Account Information, transaction information, our correspondence and your communication preferences.

Legitimate interest (improving and enhancing our business model and services).

Feedback

Includes Account Information, transaction information, our correspondence and your communication preferences.

Legitimate interest (improving and enhancing our business model and services), unless consent is required by applicable data protection law.

Claims and Litigation

Includes Account Information, transaction information, our correspondence and your communication preferences.

Legal obligations, where the processing activity is required by law or regulation. In all other cases, legitimate interests (to comply with our obligations) and for the establishment of/defense against legal claims.

To Comply with Our Legal and Regulatory Obligations

Includes Account Information, transaction information, our correspondence and your communication preferences.

Legal obligations, where the processing activity is required by law or regulation; in all other cases, legitimate interests (to comply with our obligations).

Transfer of Information

As mentioned in the Privacy Policy above, your Personal Information may be transferred to and stored in countries that have not been found to have an adequate level of data protection pursuant to the GDPR and UK GDPR, such as the United States. 

If we make an international data transfer to a country not found to have an adequate level of data protection pursuant to the GDPR and UK GDPR, we will generally rely on the EU Standard Contractual Clauses under the GDPR (together with the UK International Data Transfer Agreement/UK Addendum, where applicable), which include contractual safeguards requiring the recipient to process the Personal Information in accordance with EEA and UK data protection law standards. We may also supplement the EU Standard Contractual Clauses with additional measures if we consider that these are required.

If you would like to learn more information about the safeguards we implement when we transfer your Personal Information overseas and the means to obtain a copy of them, please refer to the “How to Contact Us” section.

Exercising Your Rights Under the GDPR and UK GDPR

If applicable, you may exercise any of the rights under GDPR and UK GDPR by submitting a verifiable data subject request to us by using our webform or emailing us.  Please refer to the “How to Contact Us” section for information on how to contact us.

You may make a request related to your Personal Information or on behalf of someone for which you have authorization to make such request. You must include your full name, email address, and attest to the fact that you are a citizen or resident of the UK or EEA by including your country of citizenship or residence in your request. We may require you to confirm your identity and/or legal standing for the request as well as your residency in the UK or EEA in order to obtain the information. We will generally respond to your request within 30 days or let you know if we need additional time.

Please note that we may ask you to verify your identity before responding to such requests, and we may deny your request if we are unable to verify your identity or authority to make the request.

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority; however, we hope to be able to resolve any inquiries or concerns you may have about our use of your Personal Information first by contacting us as set forth herein.

How to Contact Us

If you are a resident of the EEA or UK and have unresolved privacy or data use concerns, you may contact us at support@splgroup.com

For more information about GDPR and UK GDPR, please contact your local data protection authority in the EEA. Details can be found at https://edpb.europa.eu/about-edpb/about-edpb/members_en

Details of the UK data protection authority can be found at www.ico.org.uk

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