News & Updates

Brick-and-Mortar Retail Is Still Alive And Kicking In the era of digital transformation, where online shopping platforms seem to dominate the retail landscape, brick-and-mortar stores have demonstrated remarkable resilience, refusing to be overshadowed by the convenience of eCommerce. While the rise of online shopping has undoubtedly altered consumer behaviors and expectations, traditional retail spaces have …

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The Sustainability Factor As we enter 2023, there is one issue that will be focused on very strongly in the shipping/logistics world; environmental sustainability. Environmental issues are generally politically fraught and often elicit opposing visceral views. However, the free market has become a major factor in the move toward greater sustainability. Legislation and regulation have …

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Supply Chain Disruptions In our last blog post, we explored the journey a hypothetical $20 T-Shirt purchased online takes to get from the factory to your front door. We touched on how multiple disruptions to the supply chain during Covid exposed the unpreparedness of the whole supply chain to numerous simultaneous failures. Here, we try …

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The Journey of Your Online Purchase Let’s follow the path of a theoretical $20 T-shirt you’ve bought online. The journey begins in the overseas factory it was likely produced in and ends at your home. The shirt is manufactured at a factory in Vietnam, packed, and loaded onto a container which is placed on a …

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Returns Consumers have come to expect two basic things from retailers, particularly online eCommerce/omnichannel sellers; free and quick delivery and free returns. Those are the Holy Grail you need to offer in order to be competitive in the digital economy. In previous submissions, I addressed how free shipping isn’t always free. While retailers are savvy …

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Why New Software? Why Now? Change does not always equal customer satisfaction. But in the digital age, change is ubiquitous, inevitable, and predictable. Yogi Berra once famously said, “if it ain’t broke, don’t fix it.” Well, Yogi didn’t live in the digital era. These days, software needs updating. Whether to keep up with the latest …

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Freight Costs at an All Time High We all know and understand why freight costs keep going up. You would have to be living under the proverbial rock not to comprehend what has happened to shipping logistics these past few years. Yet knowing the how and why doesn’t ease your frustration at what is happening …

Shipper Frustration II Read More »

If you are confused with all the new terminology in shipping/logistics, you are not alone.